Focusing attention on core business in order to employ resources only where they are essential has become an unquestioned guideline in the area of company organization. Outsourcing represents the answer to that requirement.
The IT Outsourcing solutions offered by General Computer are modular and designed to allow the customers to select the level of width best suited to their needs (Selected or Full Outsourcing). General Computer's nearly twenty years of experience managing services in the Business Critical environments testifies to the quality and reliability of an organisation which is the result of significant investment in technical and management expertise, infrastructure and equipment over the years.
General Computer Outsourcing is based on the ITIL (Information Technology Infrastructure Library) international standard, considered an indisputable point of reference for the management of IT services. General Computer’s approach consists in the offer of services based on an industrialized supply model (with economies of scale resulting in great efficiency), which is adapted to meet the Customer's specific needs. This personalization of the service is guided by the interaction between our specialists and the Customer, until the most suitable solution has been reached.
General Computer's IT Outsourcing services are modular and scalable, organized in the following areas:
An integral part of the service offered by General Computer is asset process management, in other words the possibility for the Customer to carry out administrative evaluations, statistical analyses, and definition of deadlines and evolutionary strategies for all devices making up the data center. All this implies that data concerning all system aspects are being collected – technical, administrative, support contracts, deadlines, obsolescence, and so on – and that they are integrated in a software tool which allows the most efficient consultation and analysis possible.
As such, General Computer makes GciGAIA available to its customers. GciGAIA (GCI Corporate IT Asset Management) is an efficient and exclusive General Computer software tool which allows gathering, rationalization, and efficient use of all information.
