Quality of services

Every day, General Computer assesses the level of quality achieved in supplying its services and constantly strives to make improvements. For this reason, the company follows a procedure that tracks statistical information on service calls. This allows constant monitoring of the global level of quality provided by the operating structure.

The following graphs summarize the operating effectiveness of GCI's Bronze, Silver, Gold and Titanium contracts for 2010.

GCI "BRONZE" (on-site visit on weekly scheduled day)

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Percentage of visits made in the time scheduled by the contract

Percentage of visits made with a delay of one day with respect to the time stated by the contract

Percentage of visits made with a delay of more than one day with respect to the time stated by the contract

GCI "SILVER" (on-site visit the next working day after trouble ticket opening)

Percentage of visits made in the time scheduled by the contract

Percentage of visits made with a delay of one day with respect to the time stated by the contract

Percentage of visits made with a delay of more than one day with respect to the time stated by the contract

GCI "GOLD" (on-site visit within 4 hours from trouble ticket opening)

Percentage of visits made in the time scheduled by the contract

Percentage of visits made with a delay of 2 hours with respect to the time stated by the contract

Percentage of visits made with a delay of 4 hours with respect to the time stated by the contract

Percentage of visits made with a delay of more than 4 hours with respect to the time stated by the contract

GCI "TITANIUM" (problem resolution within 6 hours from trouble ticket opening)

Percentage of problems resolved within 6 hours from opening

Percentage of problems resolved within 8 hours from opening

Percentage of problems resolved more than 8 hours after opening

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Quality of services

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